Privacy Policy

How Braman Consulting, LLC collects, uses and protects your information. Effective November 9, 2026.

Braman Consulting, LLC ("Braman Consulting," "we," "us") is a program-management consultancy based in Cleveland, Ohio. This policy explains what personal information we collect through bramanconsulting.com, our AI assistant (website chat and phone line), and related communications, how we use it, and the choices you have.

Information we collect

Information you give us

  • Contact and inquiry details: your name, work email, company, role, phone number, and what you tell us about your program or needs, when you use our contact form, chat with our AI assistant, call our phone line, or book a consultation.

  • Chat conversations: the full text of your conversation with our AI assistant on the website, including any part of the conversation where Charlie Braman joins you live.

  • Phone calls: when you call (216) 279-7939, the call with our AI assistant may be recorded for training and quality purposes. We also keep a written transcript and the phone number you called from.

  • Program Pulse Check answers: your answers to the Pulse Check questions, used to produce your results and one-page PDF.

  • Scheduling details: the time you choose and the details you provide when you book a consultation.

Information collected automatically

  • Usage data: pages visited, referring site, browser and device type, approximate location derived from your IP address, and similar data collected by our website platform's analytics.

  • Cookies and similar technologies: see "Cookies" below.

We do not ask for, and ask that you not share, payment card details, passwords, government ID numbers, or health information through our forms, chat, or phone line.

How we use your information

  • To respond to your inquiry and follow up with you, generally within one business day.

  • To schedule and hold consultations, including sending calendar invitations and video-meeting links.

  • To send you a recap email summarizing your conversation with our AI assistant, when you provide an email address.

  • To connect you with Charlie Braman live by chat or phone transfer, when you ask and he is available. To do this, we share your conversation and a short AI-generated summary of it with him.

  • To produce your Program Pulse Check results and PDF.

  • To keep a record of inquiries so we can manage our business relationships.

  • To review, train, test, and improve our AI assistant and the quality of our service.

  • To protect our website and services against spam, abuse, and fraud.

  • To comply with legal obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing. We do not add you to a newsletter or marketing list.

About our AI assistant

The chat assistant on our website and the assistant that answers our phone line are AI systems, not people. They can make mistakes, and nothing they say is a price quote, commitment, or agreement on behalf of Braman Consulting. Any terms of an engagement are confirmed in writing by Charlie Braman. When Charlie joins a chat or takes a transferred call, you will be told.

Service providers we use

We rely on trusted service providers to run the website and our AI assistant. They process personal information on our behalf, under their own terms and privacy policies:

  • Squarespace: website hosting, contact forms, and site analytics.

  • Google reCAPTCHA: spam protection on our forms.

  • Voiceflow: our AI assistant platform for chat and phone; stores conversation transcripts and call recordings. Voiceflow may use third-party AI language-model providers to generate the assistant's responses.

  • Twilio: our phone number and call handling.

  • ElevenLabs and Deepgram: the assistant's speaking voice and speech-to-text on phone calls.

  • Google Workspace and Google Cloud: email (including lead notifications and recap emails), our inquiry log in Google Sheets, scheduling through Google Calendar and Google Meet, live-chat notifications through Google Chat, and the service that generates Pulse Check PDFs and conversation summaries (using Google's Gemini AI model).

Some of these providers may process information outside your state or country, including in the United States.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.

Program Pulse Check PDFs

Your Pulse Check PDF is generated when you open its link and is not stored on our servers. The link contains your results in encrypted form and stops working after 90 days. Anyone you share the link with can open the PDF until then.

Cookies

Our website and its providers use cookies and similar technologies to make the site work, to remember your chat session as you move between pages during a visit, to protect our forms from spam, and to understand how the site is used. These include cookies set by Squarespace, Voiceflow, and Google reCAPTCHA. You can block or delete cookies in your browser settings, but parts of the site, including the chat assistant and forms, may not work properly without them.

How long we keep information

We keep inquiry details, chat transcripts, call recordings and transcripts, and related emails for up to one year, after which we delete them. If you become a client, we keep information related to your engagement for as long as the engagement and our legal, tax, and accounting obligations require.

Your choices and rights

You can ask us to:

  • tell you what personal information we hold about you,

  • correct it, or

  • delete it.

To make a request, email charlie@bramanconsulting.com. We may need to verify your identity before acting on it, and we will respond within a reasonable time. Depending on where you live, you may have additional rights under local law, and we will honor them as required.

If you prefer not to use the AI assistant or not to have a call recorded, you can reach us by email at charlie@bramanconsulting.com instead.

Security

We use reasonable administrative and technical safeguards, such as access controls and encrypted connections, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are intended for businesses and professionals. They are not directed to children, and we do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above.

Contact us

Braman Consulting, LLC
Cleveland, Ohio
charlie@bramanconsulting.com
(216) 279-7939